![]() ![]() If neither of these options work, don't panic! You've got a couple of options yet. On those devices, hold "Option" while turning your computer on, then select the recovery partition instead. If you're using an older Mac (from 2010 or earlier), there's a chance that you can't use Recovery Mode. Your Mac will boot into the recovery partition. If you have a newer Mac with an Apple Silicon chip, shut down your machine, then start it up and keep the power button held down. For Mac models with an Intel processor, you'll need to reboot and start your Mac up while holding Command+R. Your Mac's Recovery Mode is a treasure trove of useful tools, and it's the easiest way to wipe your computer and start from scratch. If you don't have the option of using the Erase Assistant, or you have a particular version of macOS that you want to install, you'll have to do things the old-fashioned way by booting into Recovery Mode (or booting from a USB drive), erasing your drive Step One: Boot From Recovery Mode or an Installer Once I'm logged in - I can reset from settings or send the wipe command from Intune.īut both of those options require that I have the user's password which may not always be the case when someone leaves the organization.Īm I missing something? These devices are company purchased and fully managed in ABM.Option 2: Wipe and Reinstall macOS from Scratch So when I get a laptop back the only way I've found to wipe them is get their password and log in. With MacOS, our end users are Admins and I don't have admin creds on the device (because there is no way to do this with Intune yet). All without being logged in - as long as the device has an internet connection it'll get wiped. Alternatively, I can also wipe with Intune and put it on the shelf. Normally when a Windows device is returned to me, I log in as an Azure AD admin, hit reset and put it on the shelf. I am trying to figure out what the MacOS way to do a Windows process is. We have a few Macs that are in ABM and managed by Intune. ![]()
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